Refunds
We do not offer refunds on orders. However, if your order has a genuine issue that falls under our replacement policy, we will provide either a replacement product or a gift code of the same value, subject to verification and approval.
Easy Returns
We aim to make the return and resolution process as simple and convenient as possible for our customers.
Due to the nature of fragrance products and hygiene considerations, perfumes and fragrances cannot be returned or resold once they have been opened or used. Therefore, we do not accept returns for opened, used, or unwanted products.
However, if you receive a product that is damaged, defective, leaking, broken, or incorrect, you can easily raise a claim within 48 hours of delivery. Once your claim is verified and approved, we will provide a replacement product or a gift code of equivalent value.
What We Cover
We offer replacements or gift codes for orders that arrive:
- Damaged
- Defective
- Leaking
- Broken
- Incorrect or containing the wrong product
As a fragrance brand, our products are subject to hygiene and product-safety considerations. Once a perfume or fragrance product has been delivered and opened, it cannot be returned or resold.
We do not accept returns based on personal fragrance preferences, change of mind, or dissatisfaction with the scent after opening or using the product.
How to Raise a Claim
If your order arrives damaged, defective, leaking, broken, or contains the wrong item, you must report the issue within 48 hours of delivery.
To raise a claim, please provide:
- Your order number
- An unboxing video showing the sealed package being opened and clearly showing the issue
- Clear photos of the damaged outer packaging, including the shipping label
- Clear photos of the damaged, defective, leaking, broken, or incorrect product
Claims submitted without the required information may be delayed or may not be eligible for a replacement or gift code.
Contact Us
To report an issue with your order, please contact us within 48 hours of delivery:
WhatsApp: (303) 555-0105
Email: mail@example.com
Please include your order number and all required photos and videos when contacting us.
Resolution
OOnce your claim has been received and verified, we will review the issue and determine the appropriate resolution.
If the claim is approved, we will provide either:
- A replacement product, or
- A gift code of equivalent value, based on your choice and product availability.
Replacement products will be shipped to the address associated with the original order unless otherwise agreed.
Damages After Delivery
We are not responsible for damage caused by neglect, improper use, mishandling, accidental damage, or improper storage after the product has been delivered. Customers are responsible for checking their package and product upon delivery and reporting any eligible issue within the 48-hour claim period.
Important Note
Please carefully inspect your package at the time of delivery. We strongly recommend recording a continuous unboxing video from the moment the sealed package is opened until the product and any damage or issue are clearly visible. This helps us verify your claim and provide an appropriate resolution as quickly as possible.